Terms & Conditions

Last updated: 10 August 2026

These Terms & Conditions govern your use of the Alvorian Snow Studio website and, where relevant, your enquiries and bookings for services offered by Alvorian Snow Studio Limited ("we", "us", "our" or "Alvorian Snow Studio"). Our address is 5 Pukete Road, Hamilton 3200, New Zealand . By using the website, you agree to these terms to the extent permitted by law. Additional booking terms or studio rules may apply to a specific class, workshop or programme and will form part of the agreement where they are clearly communicated before booking.

1. About the website

The website provides information about dance classes, instructors, pricing, studio activities and ways to contact us. Information is provided for general guidance and may be updated. Class timetables, instructors, availability and programme details may change for operational, safety or scheduling reasons. We aim to keep material accurate but do not promise that every item will always be current or free of typographical errors.

2. Eligibility and authority

You must have legal capacity to enter into any binding booking or transaction. If you make an enquiry or booking on behalf of a child, young person, organisation or another individual, you confirm that you are authorised to do so and to provide the information reasonably necessary for that purpose. Parents and guardians remain responsible for decisions concerning minors except to the extent responsibility is expressly assumed by us under applicable law.

3. Enquiries and bookings

Submitting an enquiry does not by itself guarantee a place in a class. A booking is confirmed only when we communicate confirmation or otherwise clearly accept it. Where payment is required, we may require payment or an agreed deposit before a place is secured. You are responsible for checking that the class, date, participant details and contact information supplied are correct.

4. Prices and payments

Prices displayed on the website are intended to be in New Zealand dollars unless otherwise stated. If a price is shown incorrectly due to a clear error, we may correct the error before a binding transaction is completed. Any payment method, deposit, instalment or refund conditions that apply to a specific programme should be communicated before purchase. Nothing in these terms limits any mandatory rights under New Zealand consumer law.

5. Cancellations, changes and missed classes

Cancellation and rescheduling arrangements can vary by class or programme. Where specific cancellation terms are provided at booking, those specific terms apply subject to mandatory law. If we need to cancel or materially change a class, we will take reasonable steps to notify affected participants and, where appropriate, offer an alternative, credit, rescheduling option or refund consistent with the circumstances and applicable consumer rights.

If a participant misses a class, an automatic refund or replacement class is not guaranteed unless required by law or stated in the applicable booking terms. We encourage prompt notice where attendance becomes impossible so that we can assess available options.

6. Consumer rights

Our services are supplied subject to the Consumer Guarantees Act 1993 and other applicable New Zealand consumer protection laws where those laws apply. These statutory protections can include guarantees that consumer services are provided with reasonable care and skill, are fit for an agreed purpose, and are completed within a reasonable time and for a reasonable price where those matters have not been agreed in advance. Nothing in these terms is intended to exclude, restrict or modify rights that cannot lawfully be excluded.

7. Health, safety and participation

Dance and physical activity involve ordinary risks such as fatigue, strains, falls and accidental contact. Participants should follow reasonable instructor directions, use equipment appropriately, wear suitable clothing and footwear, and avoid participating in a way that creates an unreasonable risk to themselves or others. You should tell us about relevant accessibility or safety needs when it is reasonably necessary for safe participation, while avoiding disclosure of unrelated sensitive information.

We may ask a participant to pause or leave an activity if we reasonably believe continued participation creates an immediate safety risk, materially disrupts the class, involves abusive conduct, or seriously breaches communicated studio rules. Any such action will be taken proportionately and subject to applicable law.

8. Minors

For classes involving minors, a parent, guardian or authorised adult may be required to provide consent, emergency-contact details and other reasonable administrative information. Collection and use of personal information is governed by our Privacy Policy. Adults responsible for a minor must provide accurate contact information and tell us about any relevant changes.

9. Conduct

Users and participants must treat instructors, staff, other participants and property with respect. Harassment, threats, violence, discriminatory abuse, deliberate property damage, unlawful conduct and serious interference with other participants are not permitted. We may take reasonable steps to protect people and property, including restricting access where necessary and lawful.

10. Intellectual property

Unless otherwise stated, the website's original text, layout, branding, graphics and other studio-created material are owned by or licensed to Alvorian Snow Studio Limited . You may view and use the website for personal, non-commercial purposes. You must not reproduce, republish, sell, scrape, systematically extract, adapt or distribute substantial website content without permission unless an exception under applicable law allows it.

Third-party names, logos and marks remain the property of their respective owners. Display of a mark does not by itself grant a licence or imply an endorsement beyond any relationship that may actually exist.

11. Photos, recordings and participant content

We will not treat participation in a class as automatic consent for unrelated promotional photography or publication. If photography, video or testimonials are proposed for promotional use, any consent process should be appropriate to the context, particularly for children and young people. If you submit content to us for publication, you confirm that you have the right to provide it and that our agreed use will not unlawfully infringe another person's rights.

12. Website security and prohibited use

• Do not attempt to gain unauthorised access to the website, server, accounts or systems.
• Do not introduce malicious code, automated abuse, denial-of-service traffic or other material intended to damage or disrupt the site.
• Do not use the website for unlawful, fraudulent, misleading or abusive activity.
• Do not impersonate another person or submit information that you know is materially false.
• Do not interfere with security controls or attempt to bypass access restrictions.

We may restrict access where reasonably necessary to protect the website, users, staff or systems.

13. Third-party services and links

The website may occasionally reference third-party services or websites. We do not control independent third parties and are not responsible for their content, availability, privacy practices or terms merely because a reference or link appears on our site. You should review third-party terms before using those services.

14. Availability and maintenance

We aim to keep the website available, but uninterrupted access is not guaranteed. Maintenance, technical faults, hosting outages, security events or circumstances beyond our reasonable control may temporarily affect access. We may update, suspend or modify website functionality where reasonably necessary.

15. Liability

To the maximum extent permitted by law, we are not liable for losses that are remote, unforeseeable, caused by your misuse of the website, or arise from independent third-party systems outside our reasonable control. However, nothing in these terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer guarantees and any liability that applicable law requires us to bear.

You remain responsible for taking reasonable care of your own device, internet connection and account security. Information on the website is not medical advice and should not replace advice from a qualified health professional where that is appropriate.

16. Privacy

Personal information is handled in accordance with our Privacy Policy. By using the contact form or otherwise providing personal information, you acknowledge that we may process it for the purposes described in that policy. The website is intended to operate without third-party behavioural advertising trackers in its current configuration.

17. Force majeure and events beyond reasonable control

Where performance is prevented or materially affected by circumstances beyond reasonable control, such as severe weather, natural disaster, epidemic, utility failure, government restriction, venue closure or other comparable event, we will take reasonable steps to communicate with affected customers and manage the situation fairly. Any rights or remedies will remain subject to the specific contract and applicable law.

18. Changes to these terms

We may revise these Terms & Conditions to reflect changes in the website, services or law. The updated terms will be posted with a new revision date. Changes do not retrospectively remove rights that have already accrued under a completed transaction or mandatory law.

19. Governing law and disputes

These terms are governed by the laws of New Zealand, subject to any mandatory rights that apply to you in another jurisdiction and cannot lawfully be excluded. We encourage you to contact us first if a dispute arises so that we can try to resolve it. Nothing in this clause prevents a consumer from using any tribunal, court, regulator or dispute-resolution process available under applicable law.

20. Severability and no waiver

If a provision of these terms is held invalid or unenforceable, the remaining provisions continue to the extent they can operate independently. A delay in enforcing a right does not necessarily waive that right.

21. Electronic communications and notices

When you contact the studio electronically, submit the website form, or provide an email address in connection with an enquiry or booking, you consent to receiving service-related communications electronically where permitted by law. Electronic communications may include booking confirmations, schedule changes, safety information, payment or account information, and responses to your enquiries. Marketing communications are handled separately and are subject to applicable consent and unsubscribe requirements.

Notices from you concerning a legal complaint, cancellation, privacy request, or other important matter should include enough information for us to identify the relevant booking or interaction and to understand the request. A communication is not treated as received merely because it was sent if it is rejected by a system, addressed incorrectly, or cannot reasonably be associated with your enquiry.

22. Feedback and suggestions

If you voluntarily provide feedback, ideas, suggestions or comments about our classes, website or services, we may use that feedback to improve the studio and our services. This does not transfer ownership of any pre-existing intellectual property that you identify as yours. You should not submit confidential information belonging to another person or organisation unless you are authorised to do so.

23. Assignment and subcontracting

We may use appropriately qualified instructors, contractors and service providers to help deliver classes or business operations. Where another person performs obligations on our behalf, we remain subject to any responsibilities that cannot lawfully be excluded. You may not transfer a booking, membership, credit or contractual right to another person where the relevant service is personal to you, unless we agree or applicable consumer law gives you that right.

24. Entire agreement and interpretation

These Terms, together with any specific booking terms, published class conditions and policies expressly incorporated into a transaction, describe the agreement governing use of the website and relevant services. They do not exclude representations, guarantees, remedies or rights that cannot lawfully be excluded. Headings are included for convenience only. Words such as “including” are illustrative and do not limit the words that precede them. If there is an inconsistency between these Terms and a mandatory rule of New Zealand law, the mandatory rule prevails to the extent of the inconsistency.

25. Contact